Ultimate Wireless


To file an insurance claim through Asurion click here. Please note that the deductibles have changed recently as of July 13, 2014. The new deductibles are show below. If you need help filing an insurance claim please visit any our locations and we will be more than happy to assist you with filing your claim. If you file your claim in the store or over the phone with your credit or debit card there will be no additional charges. However, if you pay with cash in store there will be a $5.00 charge.

Additionally, if your device is lost or stolen you can click here to track your device using the Metro Total Protection website. If you purchased your phone after July 13, 2014 you can click here to track your device using the Lookout Security Mobile website. Please note that both of these websites require you to create and set-up an account using the mobile app before being able to track your device, if you have not done so you will not be able to locate your device. For any futher information or questions please feel free to visit any of our 9 locations and we'll be more than happy to assist you.

Premium Handset Protection Deductibles
Program A - Tier 5 Program B - Tier 4 Program C - Tier 3 Program D - Tier 2 Program E - Tier 1
$200 $125 $100 $50 $20
Alcatel One Touch Fierce One Touch Evolve, 768
Huawei Valiant, Vitria Pal
Kyocera Hydro XTRM
LG Optimus F3, Optimus L9, Optimus F6 Optimus L70
Nokia Lumia 521
Samsung Galaxy S4, Galaxy S5 Galaxy S3, Galaxy MEGA Galaxy Exhibit Freeform M
ZTE Concord II Aspect